FAQ
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS BELOW, WE PRESENT THE MOST COMMON USER QUERIES. IF YOU HAVE ANY QUESTIONS THAT ARE NOT LISTED HERE, PLEASE DO NOT HESITATE TO CONTACT US:
We are located at about 100 meters above sea level.
It takes between 15 and 20 minutes, depending on the stops you make to take photos.
The nearest beach is Playa Jardín, which is approximately 1.5 kilometers from the Tigaiga Hotel and Tigaiga Suites.
Yes, you can book your transfer here directly
For any further information, do not heistate to contact us.
Yes, there is the Quiron Vida Medical Center and Hospitén Bellevue near our facilities. You can contact the Reception for information or to schedule an appointment.
No, only upon request. As an environmental measure, we have removed minibars from our rooms. If you desire this service, we will gladly accommodate your request and include your preferred products. Only the consumed products will be billed. If you prefer a refrigerator, we can also fulfill your request for a rental fee.
No. It is prohibited by law, except in designated outdoor areas.
No, our accommodations are not designed to accommodate guests with pets.
We have an accessible room available for booking upon request. This room is specially equipped to meet the needs of guests with mobility impairments.
Our hotel features elevators and ramps that provide access to most areas. However, please be aware that some garden areas or access to the pool may not be fully wheelchair accessible.
Additionally, we would like to inform you that our hotel is situated on uneven terrain, which may pose certain challenges in terms of accessibility. If you have specific concerns regarding your accessibility or require assistance, please do not hesitate to reach out to our team. We are here to assist you.
Yes, you just need to make a reservation in the morning, directly with the maître at the restaurant.
Yes, we appreciate being informed as soon as possible about allergies or special diets to improve our service and ensure a pleasant stay.
For us, dinner at the hotel restaurant is a special moment. We are happy to provide a traditional service and appreciate your cooperation with a dress code that helps create a pleasant atmosphere for all our guests.
Therefore, we kindly request that you wear closed-toe shoes and long pants during dinner as part of a more formal dress code.
Certainly, just let us know what you’d like. The most requested recipes can be found on our blog – feel free to visit!
Thanks to solar energy, its temperature is almost always above 26°C.
Parking spaces cannot be reserved as they are limited and subject to availability at an additional cost. However, there are public parking areas located just a few meters from the hotel entrance.
We have several garage spaces that can be reserved subject to availability, for an additional fee.
You can access our EarthTv Webcam to view the current weather, or you can visit the official AEMETwebsite.
Puerto de la Cruz is a privileged place with very pleasant weather throughout the year. Thanks to the trade winds, the temperature is usually very pleasant.
In the months of June and July, a phenomenon known as the “donkey belly” can occur when clouds settle over us, creating a cool and heat-free atmosphere.
Yes, you can request assistance at the Reception desk.
Yes, you can request assistance at the Reception desk.
Our favorite route is to ascend via La Esperanza and return via the road to La Orotava. This route can be done by car, and we guarantee you will enjoy beautiful views.
If you are satisfied with the service provided by our staff, there is a box available at our reception where you can leave your gratuity.