The TUI Global Hotel Award recognises hotels that stand out for outstanding guest satisfaction across TUI’s international portfolio. The Top Hotel award from schauinsland-reisen also highlights quality and the positive holiday experiences of guests. Receiving both awards almost at the same time makes this week particularly special for us. Two different awards from two major tourism companies, yet both have something very important in common: the satisfaction and appreciation of our guests.

Behind these ratings are much more than numbers. There are guests discovering the Tigaiga for the first time, many others returning year after year, countless shared moments and, of course, our entire team, taking care of the little details every day with dedication and enthusiasm.

For us as a family-run hotel, these awards are also a wonderful motivation to remain true to the philosophy that has guided us for so many years: personal hospitality, genuine warmth, quality and continuous improvement.

A heartfelt thank you to our guests for their trust and to the entire Tigaiga team for making these achievements possible.

Two awards in one week – and, above all, two more reasons to continue doing what we love most: taking care of our guests.

Fingers crossed we’ll soon have more details of how the ‘traffic light’ system will work for overseas travel ! 

Hello, I would like to personally congratulate you on receiving our Traveler Review Award 2021

2020 was a year with many challenges and few travel options. The few trips some people have made, have been more important than ever, and you have managed to keep up. Over the past year, customers have consistently left you exceptional feedback and it shows very much that they value everything you do for them.

We appreciate it too, and the entire Booking.com team and I thank you again for the dedication you are showing in providing customers with unparalleled service …

Now starts 2021 and I can’t wait to see the opportunities the New Year offers. I hope that our cooperation will continue to increase day by day and that we will continue to build our sector together.

Thank you again for your collaboration and incredible work on behalf of the entire Booking.com team. Greetings!

New travelling procedures from 9 November 2020 – Coronavirus

https://www.hellocanaryislands.com/coronavirus/?_ga=2.160689081.562327366.1604221083-1540654646.1604221083

When planning your return, we always recommend that you check the requirements and recommendations of your country of origin.

Your Travel Flexibility

We have made additional adjustments to our modification and cancellation policies to provide you with maximum flexibility while travel remains restricted in many parts of the world.

• Existing Reservations. All individual reservations—even those described as “non-refundable”—that are scheduled for arrival on or before June 30, 2020 can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.

• New Reservations. Any individual reservations you make on www.tigaiga.com that are booked between April 15 and July 30, 2020 for any arrival between July 30 and October 31, 2020 dates can be changed, up to 24 hours before your scheduled arrival day. If you are a Tigaiga Club member and should need to change a “Non-Refundable Reservation”, you will receive a free night (minimum stay of 7 days) and we will keep the corresponding amount as a deposit for your next stay. The stay must be completed before October 31, 2020.

To change a reservation made through our website, please contact reservas@tigaiga.com.

Health and Safety

We take great pride in maintaining the highest standards of cleanliness and hygiene.

 In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO) to make our cleaning and hygiene protocols even more rigorous:

• Our hotel team is receiving ongoing briefings and enhanced operating protocols.
• We have increased the frequency of cleaning our public areas (including hall, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
• We will continue to adjust food and beverage service in accordance with current food safety recommendations.
• We have increased the deployment of hand sanitizers.
• We have contacted regional response teams to provide around-the-clock assistance at the Tigaiga and are prepared to act swiftly should we be alerted to a case of coronavirus.